DAFTAR ISI
Halaman
Cover
Luar ……………………………………………………………… i
Cover
Dalam …………………………………………………………… ii
Halaman
Pengesahan Pembimbing Tesis ……………………………… iii
Halaman
Pengesahan Penguji
Surat
Pernyataan ……………………………………………………….
iv
Abstrak
…………………………………………………………………. v
Halaman Motto
& Halaman Persembahan……………………………….
vii
Daftar Riwayat
Hidup ………………………………………………… ix
Kata Pengantar
………………………………………………………… x
Daftar Isi …………………………………………………………………..
xiii
Daftar Tabel
………………………………………………………………. xvi
Daftar Gambar
…………………………………………………………….. xvii
Daftar Lampiran
…………………………………………………………... xviii
BAB I : PENDAHULUAN
1.1 Latar Belakang ....................................................................................... 1
1.2 Perumusan Masalah ............................................................................... 5
1.3 Tujuan penelitian..................................................................................... 6
1.4 Manfaat
Penelitian penelitian................................................................. 6
1.5 Ruang lingkup......................................................................................... 6
BAB II : KAJIAN PUSTAKA
2.1 Pengertian
Pemasaran............................................................................. 8
2.2 Bauran Pemasaran.................................................................................... 9
2.2.1 Produk......................................................................................... 9
2.2.2 Harga........................................................................................... 11
2.2.3 Distribusi...................................................................................... 12
2.2.4 Promosi........................................................................................ 12
2.3 Perilaku Konsumen.................................................................................. 13
2.3.1 Jenis Perilaku Konsumen............................................................. 15
2.3.2 Proses Keputusan Pembelian....................................................... 16
2.5 Penelitian terdahulu................................................................................. 27
2.6 Kerangka pemikiran................................................................................. 29
BAB III : METODE PENELITIAN
3.1 Tempat Dan Waktu Penelitian................................................................. 32
3.2 Metode Penelitian.................................................................................... 33
3.3 Populasi dan Sampel................................................................................ 33
3.4 Data yang diperlukan............................................................................... 34
3.5 Teknik pengumpulan data........................................................................ 35
3.6 Analisis data dan Teknik analisis............................................................. 36
BAB IV :GAMBARAN UMUM DAN PEMBAHASAN
4.1
Gambaran Umum
4.1.1 Deskriptif Kota Palembang......................................................... 37
4.1.2 Deskriptif Kecamatan Ilir Timur II.............................................. 40
4.1. 3
Deskriptif Responden .............................................................. 41
4.2 Hasil Penelitian ....................................................................................... 45
BAB V PEMBAHASAN
5.1 Karakteristik Responden
............................................................................ 72
5.2 Faktor – Faktor Yang Mempengaruhi Konsumen Dalam
Berbelanja............ 74
BAB VI KESIMPULAN DAN SARAN
6.1 Kesimpulan
............................................................................................. 104
6.2 Saran
.......................................................................................................... 105
DAFTAR PUSTAKA ................................................................................. 106
LAMPIRAN - LAMPIRAN
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